Frequently Asked
Questions

codvip follows KYC (Know Your Customer) requirements as part of our commitment to safe and compliant gaming. You may be asked to submit a valid government-issued ID such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID. A selfie holding your ID may also be required. Verification is typically completed within 24 hours on business days. Completing verification also unlocks higher withdrawal limits on your codvip account.

No. Each player is permitted to hold only one codvip account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any bonuses or winnings. If you've forgotten your login details, use the "Forgot Password" feature or contact our support team for assistance.

On the codvip login page, click "Forgot Password" and enter the email address linked to your account. You'll receive a password reset link within a few minutes. If you don't see it in your inbox, check your spam or junk folder. For security reasons, password reset links expire after 30 minutes. If you continue to have trouble accessing your account, reach out to our 24/7 live chat support team.

codvip supports a range of convenient payment options for Filipino players:

• E-wallets: GCash, PayMaya (Maya)
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

Please note that credit card deposits and cryptocurrency transactions are not accepted on codvip, in compliance with Philippine regulations.

The minimum deposit on codvip varies by payment method. For GCash and PayMaya, the minimum is typically ₱100. For bank transfers, the minimum may be higher depending on your bank's own transfer limits. Always check the deposit page within your codvip account for the most up-to-date minimums and any applicable processing fees.

Withdrawal processing times on codvip depend on the method you choose:

• GCash / PayMaya: Usually processed within 1–3 hours after approval
• Bank Transfer: Typically 1–3 business days, depending on your bank

Withdrawals are subject to identity verification. Ensure your codvip account is fully verified to avoid delays. Withdrawal requests submitted on weekends or Philippine public holidays may take slightly longer to process.

There are several reasons a codvip withdrawal may be declined or placed on hold: your account may not be fully verified, you may have an active bonus with wagering requirements still pending, the withdrawal amount may be below the minimum threshold, or there may be a mismatch between your registered details and your payment account name. If your withdrawal is declined, our support team will notify you with the specific reason and guide you through the resolution steps.

codvip offers a diverse and growing library of games to suit every type of player. Our current lineup includes:

• Slots – Hundreds of themed slot games with varying volatility and RTP rates
• Bingo – Classic and modern bingo variants popular with Filipino players
• Monster Hi-Lo – A unique card-based prediction game exclusive to codvip
• Dinner Delights – A fun, food-themed interactive game with exciting win mechanics
• Live Casino – Real-time table games with live dealers streamed in HD

New games are added regularly, so there's always something fresh to discover on codvip.

Yes! codvip is fully optimized for mobile play. Whether you're using an Android or iOS device, you can access all codvip games directly through your mobile browser without needing to download a separate app. The mobile experience is smooth, fast, and designed to work well even on standard Philippine mobile data connections. For the best experience, we recommend using a stable Wi-Fi connection when playing live casino games.

Absolutely. All games on codvip use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories to verify fairness and compliance. codvip is committed to transparent and honest gaming for all Filipino players.

codvip regularly offers welcome bonuses and promotions for new players. These may include deposit match bonuses, free spins on selected slot games, and cashback offers. Specific bonus terms, including minimum deposit requirements and wagering conditions, are detailed on the promotions page within your codvip account. Always read the full bonus terms before claiming any offer to understand the wagering requirements and eligible games.

Wagering requirements (also called playthrough requirements) specify how many times you need to play through a bonus amount before the resulting winnings can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before withdrawing bonus-derived winnings. Wagering requirements vary by promotion on codvip, so always check the specific terms of each bonus offer.

Yes. codvip uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never sold or shared with unauthorized third parties. For full details on how we handle your data, please review our Privacy Policy.

Two-factor authentication (2FA) adds an extra layer of security to your codvip account. To enable it, go to Account Settings, select Security, and follow the prompts to link your mobile number or authenticator app. Once enabled, you'll be required to enter a one-time code in addition to your password each time you log in. We strongly recommend enabling 2FA to protect your codvip account from unauthorized access.

codvip provides a comprehensive set of responsible gaming tools to help players stay in control:

• Deposit Limits – Set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits – Limit how much you can lose in a given period
• Session Time Limits – Get alerts or auto-logout after a set play duration
• Cool-Off Periods – Temporarily suspend your account for 24 hours to 30 days
• Self-Exclusion – Close your account for a minimum of 6 months or permanently
• Reality Checks – Periodic pop-up reminders of your session duration and spend

All tools are accessible from the Responsible Gaming section in your account settings. For more information, visit our Responsible Gaming page.

If you feel that gambling is negatively affecting your life, codvip's self-exclusion tool allows you to close your account for a minimum of 6 months or permanently. To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, and follow the steps. During the exclusion period, you will not be able to log in, make deposits, or receive any promotional communications from codvip. If you need immediate assistance, contact our 24/7 support team via live chat.

The minimum age to play real-money games on codvip is 21 years old, in accordance with Philippine law and PAGCOR regulations. Age verification is mandatory for all players. codvip has zero tolerance for underage gambling. If we discover that a player is under 21, their account will be immediately closed and any deposits refunded. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms.